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Warranty & Return

TPMS – One Year Warranty

Autel warrants to its customers that this product will be free from all defects in materials and workmanship for a period of one (1) year from the date of the original purchase, subject to the following terms and conditions:

  1. The sole responsibility of Autel under the Warranty is limited to either the repair or, at the option of Autel, replacement of the scan tool at no charge with Proof of Purchase. The sales receipt may be used for this purpose.
  2. This warranty does not apply to damages caused by improper use, accident, flood, lightning, or if the product was altered or repaired by anyone other than the Manufacturer’s Service Center.
  3. Autel shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the scan tool. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
  4. All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness. Autel reserves the right to make changes at any time without notice.

If you have any questions, please contact your local store, distributor or visit our website at www.maxitpms.com

Products requiring service should be returned as follows:

  1. Call or email the Technical Service Center to obtain a Return Reference Number
  2. Package the product carefully to prevent shipping damage
  3. Include your name, return address, and a day contact phone number
  4. Enclose a copy of the dated sales receipt
  5. Describe the problem using our technical support form online and print it to include in your parcel
  6. Shipment fee prepaid.

http://www.maxitpms.com/tpmscms/warrantyandreturn/index.jhtml

Other products – Two Year European Warranty

All Autel products purchased from official European distributors are provided with the European Warranty, which allows to get technical support, 24 months warranty and the authorisation to use the tool in the language you prefer. Every European Warranty is identified by a unique code on the back of the tool. The sticker is made of a destructible material, which guarantee the authenticity of the product and prevent abuses.

The following tools and accessories are covered under the Autel Limited Warranty for TWO (2) YEARS from date of tool purchase

MaxiSYS ADAS; MaxiSYS MA600; MaxiSYS ELITE; MaxiSYS MS908S Pro; MaxiSYS MS908S; MaxiSYS MS908CV; MaxiFLASH Elite J2534; MaxiSYS MS906BT; MaxiSYS MS906TS; MaxiSCOPE MP408; MaxiTPMS TS608; MaxiCHECK MX808; MaxiDIAG MD808 PRO; MaxiSERVICE EBS301; MaxiSERVICE OLS301; AutoLINK AL629; AutoLINK AL609 PRO; AutoLINK AL529HD; AutoLINK AL529; AutoLINK AL329; AutoLINK AL539; AutoLINK AL439; MaxiVIDEO MV500; MaxiVIDEO MV400; MaxiVIDEO MV208; MaxiVIDEO MV108; MaxiVIDEO MV105; MaxiIMMO IM508; MaxiIMMO IM608; AP200

Product Terms and conditions :

  1. The sole responsibility of Autel under the Warranty is limited to either the repair or, at the option of Autel, replacement of the scan tool at no charge with Proof of Purchase. The sales receipt may be used for this purpose.
  2. This warranty does not apply to damages caused by improper use, accident, flood, lightning, or if the product was altered or repaired by anyone other than the Manufacturer Service Center.
  3. Autel shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the scan tool. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
  4. All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness.Autel reserves the right to make changes at any time without notice.

Repair Cost : If under warranty, your Autel tool will be repaired or replaced free of charge unless damaged (including but not limited to a cracked screen,broken case,chemical exposure or liquid damage) to accident,abuse,misuse,natural disaster,insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification. If the repaired unit is out of warranty, the customer will be contacted and will be responsible for the repair fee.

Service Procedures

If you are experiencing trouble with your tools, please contact your local store, closest distributor or contact Autel’s free technical support.
Specialists are available via phone, email, and chat. Products requiring service should be returned as follows:
Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.

Autel Service Center:

Europe:

Phone: 0049(0) 6103-2000520 (Monday-Friday, 9:00AM-6:00PM Berlin Time)
Email: sales.eu@autel.com; support.eu@autel.com
Address:Robert-Bosch-Strasse 25,63225 Langen,Germany
Web: www.autel.eu

China Headquarters:

Phone:0086-755-2267-2493(Monday-Friday,9:00AM-6:00PM Beijing Time)
Email: sales@auteltech.net; support@autel.com
Address:7th,8th and 10th Floor,Building B1, Zhiyuan, Xueyuan Road, Xili, Nanshan, Shenzhen, 518055, China
Fax:0086-755-8614-7758
Web: www.autel.com